Refund policy

If you would like to return a product because you have changed your mind, we will happily assist with providing a credit note or exchanging your product if we are notified within 7 days of you receiving the item (excluding personalised items).

All postage and packaging costs will be the customer's responsibility. In the rare event of a return, please ensure your returned item meets the following conditions:

• Goods must be in their original condition – unused, unwashed and with all tags attached.
• Return delivery costs and liability of the product/s to be exchanged are the responsibility of the customer. We highly recommend returning product/s via registered or Express Post with a tracking number, unfortunately we cannot take responsibility for parcels that do not arrive to us. Original delivery costs will not be reimbursed and re-delivery fee will be charged. 
• You must notify us by email returns@littlefeather.co.nz advising reason for return and if you’re seeking a credit note or exchange. If requesting an exchange, we will need to receive the original goods back before the replacement item is sent

You can always contact us for any return question at returns@littlefeathernz.co.nz

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.