Shipping policy
SHIPPING INFO
All parcels are sent via NZ Post and a tracking number will be sent to your email address. Little Feather is not responsible for loss or any damage to your package.
Unfortunately delays from the carrier may occur from time to time and this is out of our control. If nobody is home to receive the order, the carrier reserves the right to leave in a safe place if there is a safe place to do so. If the driver does not believe there is a safe place, the parcel will be taken to the nearest post office or collection point for collection. Little Feather is not liable for parcels that show as delivered and go missing (this is also not covered under insurance). If you would like someone to sign for the delivery rather than being left in a safe place, please ensure you contact us to request this.
NEW ZEALAND DELIVERY
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Standard (under 500g) |
Quoted at Check Out |
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Standard (over 500g) |
Quoted at Check Out |
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Express Shipping (under 500g) |
Quoted at Check Out |
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Express Shipping (over 500g) |
Quoted at Check Out |
DELIVERY TIMEFRAME
Most orders will be shipped within 2-3 business days (excluding during peak times). Delivery time frame is estimated between 2-5 workings days within NZ.
Little Feather is not to be held responsible for late deliveries or loss or damage relating to late deliveries.
INCORRECT ADDRESS OR RETURNED PARCELS
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. Alternatively, we can issue a refund less the shipping costs. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.